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ORDERS AND RETURN POLICIES

Orders:

For inquiries about an order, complete the web form here:

  • Orders placed after 12 p.m. (PST) on Fridays will not be processed for shipment until the following business day
  • If the following business day falls on a holiday, your order will be processed on the following day
  • All non-order related inquiries should be emailed to: cs@omggum.com

Refund/Return Policy:

We offer a 30-day Money-Back guarantee. If you are not completely satisfied you can return your order within 30 days from the ship date and you will receive a full refund of the purchase price, less shipping and handling.

To return a product for an exchange or refund, please obtain a Return Merchandise Authorization (RMA) number by contacting Customer Service at: cs@omggum.com or by calling  using the contact information below. You are responsible for return postage fees.

For Online purchases:

  • Must be returned within 30 days from date of receipt
  • Must contain at least 75 percent of unused contents
  • Must contain original packaging
  • Must contain a note stating reason for return along with the RMA# provided by calling 888.664.2439. Your account will be credited for the purchase amount. Shipping and handling costs are non-refundable.
  • Please note: There are No Refunds offered after 30 days or for Free Trials

Please return items to:
OMG Gum Fulfillment Center
7850 Ruffner Ave, Dept. 4000
Van Nuys, CA 91406

Exchange Policy:

  • Return original, unused item to the address above within 60 day
  • Place new order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Shipping:
Tracking information will be automatically emailed to you once your order has shipped. All orders will be shipped ground arriving within 3-10 business days.